Comm Dept Site Nav Image

Project Management Process

Standardized project management is essential when working within the resource, time, and budget constraints that we all do. It ensures consistency across engagements and projects. 

At the start of every project, we’ll ask you to provide a few things in order to begin:

1. What are the goals of your project?
If you’re communicating online, who are you talking to, and what are your goals for that communication?  If you have questions about tools and technologies, what problem are you trying to solve?  We’ll work with you to build a solution that provides measurable results, so you can see if your goals are being met.

2.Who is the project owner?
Who has final sign-off on any deliverables or produced work?  We’ll want to set a scope for the project at the outset, and have that be agreed upon before we begin.

3. Who will be editing and maintaining the content or tool and what will the schedule be for edits or changes to the content?
Once the content goes live, that’s just the beginning of the journey.

And we’ll follow these 5 steps after you submit a project inquiry:

1. Discover – we’ll schedule time with you, during our Office Hours, to review your request and answer any questions you might have.

2. Define – based on what we heard, we’ll look to explicitly define what you’re asking for, and where it will fit in both of our work timelines among our other projects and priorities.  We’ll agree on this work definition before we move forward.

3. Develop – we’ll work with you to build out what you need based on an agreed-upon timeline, or suggest alternatives if it’s beyond the scope of our office.

4. Implement – we’ll work with you to make what we’ve built come alive, and make your audience aware of it.

5. Evolve – based on measuring against your goals, we’ll want to improve on your work over time.  We don’t want to build something only to let it grow stale.

At the end of each project, we’ll follow up with you to get your feedback on the work and this process.  If you have any questions, please just let us know.

Last modified: March 04, 2013

© 2014 The President and Fellows of Harvard College. All rights reserved.