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The HLS Helpdesk offers laptops for temporary use by HLS faculty and staff. Currently, the Loaner laptop Pool is comprised of 30 PC-based laptops in our loaner fleet, and 3 Mac-based laptops, all of which include a standard “image” (Windows7 or Mac OSX) with Microsoft Office and an array of other standard applications.
Additionally, the Helpdesk is in possession of 5 USB wireless broadband cards. All the loaner laptops have standard wireless networking cards built into them, which can be used to connect anywhere with a wireless hotspot. Broadband cards are for use in areas where normal wireless connectivity is not available, but cellular service is available. Policies for loaning the wireless cards are the same as those for loaner laptops, except where noted.
This policy document provides HLS Helpdesk customers with usage guidelines and an accompanying description of the procedure for requesting and obtaining a temporary loaner laptop.
Loaner laptop kits:
Include a laptop, power cord, and bag. Mouse and network cable may be supplied by request.
Installed software list:
Non-standard software will not be installed on loaners by the Helpdesk.
Loaner wireless broadband card kits:
Include a USB wireless device, software, and instructions on installation.
The HLS loaner devices are available to accommodate HLS faculty and staff who will be:
Loaner devices are not available to students. However, under particular circumstances (student personal computer ceases to work during exam times), exceptions can be made regarding the Loaner Laptop pool. This requires the express permission of the TSS Manager. Wireless Broadband cards are only available to Faculty and staff.
Customer agrees to return laptop on or before the agreed return date to the Helpdesk.
If there is a theft, or the equipment is discovered missing, the borrower agrees to notify the HLS Helpdesk (5-0722) as soon as possible, to submit a Police report with the proper authorities, and to otherwise assist with recovery of the equipment. If the loaner is not recovered, customer agrees to pay to replace the device.
Customer agrees to return the loaner kit in clean and working order. Failure to do so will result in charges for cost of cleaning/damages/loss.
Customer agrees not to use HLS loaner devices to commit electronic crimes. Software piracy is a crime. HLS will not be held responsible for any illegal software or media downloaded to the loaner and will fully cooperate with authorities if an investigation is initiated by them.
Customer agrees to follow Harvard/HLS’s Security Policies, found here:
Please note in particular, the Computer Security policies:
Customers are financially responsible for loaner devices and accessories. We require a departmental billing code from faculty or staff members. (We are able to bill student accounts directly, if necessary.)
Replacement costs for stolen, lost or broken devices are as follows:
If a loaner laptop and/or accessories are damaged, stolen, or lost while checked-out to a customer, regardless of the reason it is in a customer’s possession, the customer’s manager is notified, and the customer’s department is responsible for the cost of repair or replacement.
Borrowers of SprintCards may use the cards for free for up to 2 weeks. After the usual 2 week loan period, customers will be charged for the data usage on the phone line attached to the card, as follows:
(etc., continuing on at a rate of an additional $10.75 per week.)
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